SAP - crm
Synerzy has trained more than 300 SAP-consultants in the standard R/3-Modules, as well as in new solutions like BW/BI, FICO, HR, CRM and SAP Netweaver XI/EP.
Course :SAP CRM 4.0
Type : Hands-on Training
Overview and Introduction to CRM - 1st Day
- Introduction to NetWeaver
- General SAP Transactions
- Foundation & Architecture of mySAP CRM
- Overview of CRM server Technology and User Interface
- Business Partners
- Organizational Model
CRM Base Customizing - 2nd Day
- Territory Management
- Product master
- Business Transaction Processing
- Activity Management
- Partner Processing
CRM Base Customizing – 3rd Day
- Actions
- Overview of Pricing in CRM
- CRM Billing Overview
- CRM Middleware
CRM Interaction Center (Win Client) 4th day
- Interaction Center Overview
- Architecture landscape
- Win Client Profile
- Configuring Components
- Action Box and alert molder
