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SAP - crm

Synerzy has trained more than 300 SAP-consultants in the standard R/3-Modules, as well as in new solutions like BW/BI, FICO, HR, CRM and SAP Netweaver XI/EP.

Course :SAP CRM 4.0
Type : Hands-on Training

Overview and Introduction to CRM - 1st Day

  • Introduction to NetWeaver
  • General SAP Transactions
  • Foundation & Architecture of mySAP CRM
  • Overview of CRM server Technology and User Interface
  • Business Partners
  • Organizational Model

CRM Base Customizing - 2nd Day

  • Territory Management
  • Product master
  • Business Transaction Processing
  • Activity Management
  • Partner Processing

CRM Base Customizing 3rd Day

  • Actions
  • Overview of Pricing in CRM
  • CRM Billing Overview
  • CRM Middleware

CRM Interaction Center (Win Client) 4th day

  • Interaction Center Overview
  • Architecture landscape
  • Win Client Profile
  • Configuring Components
  • Action Box and alert molder
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